In each campaign, there are scheduled automatic mails that are sent out at specific moments during the campaign, to specific recipients. You can enable or disable these mails based on your preference, which include pre-set default messages that can be personalised to give your campaign a personal touch to make it more engaging. There are […]
Category: E-mails
Transactional mails
Transactional mails: These mails are sent automatically when users (for example project owners or contributors) have performed an action on your platform. There are templates available for all transactional mails. You can edit the content of these mails.
Set up activation mails
Once a specific time or milestone has been reached, you have the option to automatically send out activation mail to your project owners. These mails serve as a reminder, or prompt to encourage them to take further action, so you stay closely connected with your project owners. Update: The new trigger type, ‘Abandoned form‘ allows […]
Can I change the sender address of the automatic mails?
The sender address of the automatic mails are by default ‘no-reply@koalect.com’. You are not able to change yourself the sender address. If you wish to change the sender address of the automatic emails to a corporate mail address from your organisation, get in touch with your Customer Success manager or support@koalect.com.
Use variables to personalise your mails
List of variables To make your automatic mails more personal and engaging, make sure to personalise them using variables. All variables are listed on the right-side of the screen when editing your mail. Note: The variables that are available to you in the list of variables depends on the specific mail that you are editing. […]
Activation e-mail: Abandoned form
What is the activation e-mail: “abandoned form”? It’s an automatic e-mail to users who started to make a payment, but didn’t finish it for any reason. When is it triggered? When users filled in your donation form and enter the Payment screen, but don’t finish the payment screen, so the payment has not been completed. […]