With Koalect, you are collecting a wealth of data that enables you to analyse your supporters, establish communication and generate tax receipts. To simplify navigation across this data landscape, we have developed four distinct data export options: Data, Transactions, Users and Projects. This list describes the content of these exports, so you can choose the […]
Category: Data management
How can I export data?
To export the necessary data, start by identifying which type of data export you need. We offer four distinct types of export, each explained in this article. After determining the most suitable data export, navigate to the corresponding tab in the navigation column. Within this tab, you’ll find all the collected data. Utilize the filter […]
How can I Export the Subscriber List of My Newsletter?
With MyKoalect, you have the ability to gather opt-ins from users, providing you with the opportunity to reconnect with them at a later stage. This not only allows you to express gratitude for their contribution but also enables you to keep them informed about the impact of their support to your organization. Follow these steps […]
Can I refund a transaction via Mykoalect?
No, it’s not possible to refund payments. The organization itself is required to handle refunds with the donor.
Which data is accessible for project owners?
For GDPR reason’s, project owners can only view very limited donor information directly from their project page, which is: However, if your project owners require additional donor details, such as addresses or email addresses, you can grant them access to this information. This feature is especially useful for projects involving product sales that require delivery, […]
How can I stop a recurring donation?
To stop a recurring donation in MyKoalect, follow these steps: By clicking this button, you effectively end the mandate associated with the donor.