The sender address of the automatic mails are by default ‘no-reply@koalect.com’. You are not able to change yourself the sender address. If you wish to change the sender address of the automatic emails to a corporate mail address from your organisation, get in touch with your Customer Success manager or support@koalect.com.
Category: E-mails
Set up automatic mails for your form
In each form, there are automatic mails that are sent out when a form is filled out, to specific recipients. You can enable or disable these mails based on your preference, which include pre-set default messages that can be personalised to give your donor journey a personal touch to make it more engaging. Edit the […]
Use variables to personalise your mails
List of variables To make your automatic mails more personal and engaging, make sure to personalise them using variables. All variables are listed on the right-side of the screen when editing your mail. Note: The variables that are available to you in the list of variables depends on the specific mail that you are editing. […]
Activation e-mail: Abandoned form
What is the activation e-mail: “abandoned form”? It’s an automatic e-mail to users who started to make a payment, but didn’t finish it for any reason. When is it triggered? When users filled in your donation form and enter the Payment screen, but don’t finish the payment screen, so the payment has not been completed. […]