Every platform receives a Koalect URL: https://organisation_name.koalect.com

You can give your Koalect platform a personalised URL (custom subdomain).

Examples: donate.organisation_name.com; act.organisation_name.com; do.organisation_name.com; support.organisation_name.com; ….

Koalect automatically provides SSL certificates so your site is secure. This is done by adding a CNAME record within your domain’s DNS settings and a setup in MyKoalect.

Follow these instructions:

  1. Navigate to the settings in Mykoalect and click on ‘Domains.’
  2. Click on ‘Add new domain,’ where you’ll have the option to add either a subdomain or a root domain.
  3. Ensure that the domain you’ve added is set as the ‘Main domain’ by toggling it.

Add a subdomain

Make sure you created your own subdomain in your domain provider.

To configure your subdomain to point to your Koalect platform, you’ll need to add the following CNAME record to the DNS records of your subdomain. You can do this via your domain provider:

HostTypeValue
[your subdomain URL].CNAMErouter01.koalect.com.

Add a root domain

Make sure you created your root domain in your domain provider.

Step 1: Set up your CNAME record

To configure your domain to point to your Koalect platform, you’ll need to add the following CNAME record to the DNS records of your subdomain. You can do this via your domain provider:

HostTypeValue
www.[your domain URL]CNAMErouter01.koalect.com.

Step 2: Create a redirection

In your domain provider, create a redirection from your root domain to a www.subdomain.


More info on how to set up your CNAME, depending which domain provider you use: